MCMC: Internet Service Providers Face Poor Service

MCMC said the agency takes an aggressive approach to ensuring service providers provide quality customer service. — AFP photo

Sunday, June 19, 2022 10:55 p.m. MYT

KUALA LUMPUR, June 19 – The Communications and Multimedia Commission (MCMC) will take regulatory action against internet service providers if they fail to provide quality internet services.

MCMC’s chief regulatory officer said it was an aggressive approach to ensuring service providers provide quality customer service.

“At the same time, consumers will be able to enjoy the ‘quality of experience’ promised by 4G service,” Zulkarnain said when appearing on the Bernama Newsletter program produced by Bernama TV today.

He said vendors who failed to deliver what was promised in the service are liable to a fine not exceeding RM300,000 or imprisonment for up to three years or the two, as provided for in the Communications and Multimedia Act 1998.

He said the Commission had previously received instructions from the Ministry of Communications and Multimedia (K-KOMM) to conduct an audit of network services in all areas of each state.

“So far, we have conducted audits or inspections, where we check in terms of internet coverage and speed. At the same time, we have issued reminders to them (internet service providers) to take measures to improve the service,” he said.

K-KOMM previously asked MCMC to implement nationwide mapping, measure the actual level of internet speed, and compare reports from telecom companies. — Bernama